Who We Are
The Talking Rooms is a counselling and CBT clinic that supports teenagers and adults in Glasgow, East Kilbride, and online across the UK.
We work with people who often appear to be coping on the outside but feel overwhelmed, disconnected, or emotionally stretched beneath the surface. Our approach is grounded, evidence-based, and focused on helping you understand patterns, not label or judge them.
Our Ethos
The Talking Rooms was created for people who want more than reassurance. It is a space for those who are ready to understand themselves more deeply, take responsibility for their emotional wellbeing and make meaningful change.
We believe therapy works best when it is grounded, professional and human. Our approach is evidence-based and trauma-informed, but never cold or clinical. We value emotional intelligence, psychological safety and thoughtful challenge, offering support that is both compassionate and purposeful.
At The Talking Rooms, therapy is not about fixing what is “wrong” with you. It is about understanding the patterns that have shaped you, strengthening your relationship with yourself and developing the skills needed to navigate life with greater clarity, confidence and resilience.
We work with individuals, young people and couples who are often high-functioning in their lives but feel overwhelmed, disconnected or stuck beneath the surface. Many of our clients are professionals, caregivers, or leaders who take responsibility well but struggle to create space for their own needs.
Our therapists are carefully selected not only for their qualifications and experience, but for their ability to offer calm presence, emotional maturity and ethical integrity. They all work within a strong clinical framework, supported by regular supervision and ongoing professional development.
The Talking Rooms is a premium therapy service. We are intentional about the care we provide, the boundaries we hold and the standards we maintain. Therapy with us is an investment in long-term wellbeing, not a short-term solution.
We welcome those who are ready to engage honestly with themselves and commit to the process of change.
How The Talking Rooms Began
The Talking Rooms was established in 2019 with one clinic in East Kilbride, just outside Glasgow. The aim was simple: to make therapy feel more accessible, compassionate and easier to begin.
From the start, people were looking for support that felt approachable and flexible, without long waits or a complicated process. As demand grew, so did the service.
Today, we offer therapy in:
- East Kilbride
- Glasgow
- Online, supporting clients across the UK
Since opening, our therapists have supported over 5,000 people through counselling and CBT therapy. While the service has grown, our focus has stayed the same: providing thoughtful, compassionate support that centres on you.
How Therapy at The Talking Rooms is Different
Many of our clients tell us that the hardest part is knowing where to start. We’ve designed our process to remove as many barriers as possible, so getting support feels lighter and less overwhelming.
When you work with us, you can expect:
- A free 15-minute phone consultation before you commit
- Fast access, with appointments available within five days
- A choice of therapists, matched to your needs and availability
- CBT theory alongside integrated counselling
- In-person sessions in Glasgow or East Kilbride, plus online therapy
- Evening appointments that fit around work, family, school and daily life
You don’t have to explain everything perfectly. We’ll help you find the words.
CBT Therapy and Integrated Counselling Tailored to You
CBT therapy is central to the work at The Talking Rooms. Cognitive Behavioural Therapy is widely recommended in UK clinical guidance, including by the National Health Service (NHS) and NICE. CBT works for anger, anxiety, depression, and stress-related difficulties because it is structured, practical, and evidence-based.
CBT is all about how thoughts, emotions, and behaviours interact. You can also go through our self-help guides that support change in everyday situations.
Experienced CBT Therapists in Glasgow and East Kilbride
Our team includes experienced CBT therapists in Glasgow and East Kilbride, as well as counsellors trained in integrated approaches. Each therapist brings professional training, applied experience, and a consistent standard of practice to our offices.
Some therapists hold individual accreditation to recognised professional regulating organisations like BABCP, BACP, or COSCA. All therapists follow ethical guidelines and adhere to professional boundaries at all times.
Across the team, you can expect:
- Professional, respectful practice
- Clear confidentiality standards
- Consistent therapeutic boundaries
- An approach based on research and experience
Whether you need therapy for anxiety, emotional or mental support, or assistance navigating a difficult period, care is shaped around what matters most to you.
Meet The Team
Nicola Ball
Founder & Clinical Director, The Talking Rooms
CBT Therapist | Counsellor | Coach | Author
Nicola Ball is the Founder and Clinical Director of The Talking Rooms, a leading therapy practice supporting adults, couples and organisations across Scotland and online.
Before training as a therapist, Nicola spent many years working in corporate environments.
She understands first-hand the realities of high-pressure workplace dynamics, performance expectations, organisational politics and the quieter impact of stress, bullying and emotional overload.
Nicola’s decision to retrain as a therapist followed her own experience of burnout and overwhelm. Rather than being defined by that period, it shaped her clinical focus and her belief that sustainable success requires psychological safety, emotional literacy and self-respect, not constant self-sacrifice.
Now a qualified CBT Therapist and Counsellor with over a decade of clinical experience, Nicola specialises in anxiety, trauma, relationship difficulties, self-worth and the long-term impact of emotionally unsafe environments. Her work is evidence-based, trauma-informed and grounded in the fundamental insight of both personal and professional stress.
Nicola’s therapeutic style is calm, contained and purposeful. She offers a space that is reflective but not passive, supportive but not indulgent. Clients work with her to understand entrenched patterns, develop emotional resilience and make changes that are both meaningful and realistic within the context of their lives.
Nicola founded The Talking Rooms to create a therapy service for people who are ready to invest in themselves and expect a high standard of care. As Clinical Director, she leads and supervises a highly skilled team of therapists, ensuring depth, discretion and clinical integrity across all services.
Alongside her clinical leadership, Nicola works with organisations to support employee mental health and wellbeing, and is an author and media contributor known for translating complicated psychological themes and concepts into clear, accessible insight.
At the heart of Nicola’s work is a belief that therapy is not a sign of failure, but a strategic investment in long-term wellbeing, clarity and emotional strength.
Nicola Maxwell
Clinical Lead | Person-Centred Therapist
Nicola Maxwell is the Clinical Lead at The Talking Rooms and a Person-Centred Therapist with a calm, thoughtful and deeply relational approach to care.
Nicola is often the first point of contact for clients beginning their therapy journey. She leads initial consultations with warmth and professionalism, creating a space where people feel heard, understood and supported from the very first conversation. With a strong clinical overview and intuitive understanding of people, Nicola carefully matches clients with the therapist best suited to their needs, goals and preferences.
As Clinical Lead, Nicola sits at the heart of The Talking Rooms’ day-to-day clinical operations. She works closely alongside Nicola Ball, providing trusted support, continuity and leadership across the service. Her role bridges client care, therapist coordination and clinical standards, ensuring that every client experience reflects the values and integrity of the practice.Trained in person-centred therapy, Nicola brings a compassionate, non-judgemental presence to her work. She believes that meaningful and fundamental change starts when people feel genuinely seen and accepted. She is particularly skilled at supporting clients who feel anxious, lost or overwhelmed at the point of seeking help.
Nicola is known for her steady presence, emotional intelligence and reliability. Clients often describe her as reassuring and grounding, someone who helps them feel safe enough to take the next step. Within the team, she is valued for her professionalism, discretion and deep commitment to high-quality care.
Nicola plays a central role in upholding the ethos of The Talking Rooms: therapy that is human, ethical and thoughtfully delivered, for people who are ready to invest in their wellbeing.
Sally Sharp
Business Manager
Sally is the Business Manager at The Talking Rooms and plays a central role in ensuring the smooth, effective running of the service. She oversees the operational and administrative aspects of the business, allowing the clinical team to focus on delivering high-quality care.
With a calm, organised and detail-focused approach, Sally supports day-to-day operations, systems and processes across the practice. She works closely with Nicola Ball and the team to maintain consistency, efficiency and professionalism throughout the client journey.Sally is known for her reliability, discretion and practical problem-solving. Her work helps ensure that The Talking Rooms remains a well-run, responsive and supportive environment for both clients and therapists.
Louise M
Counsellor | CBT Therapist | Clinical Hypnotherapist
Louise is an accredited counsellor and CBT therapist with additional training in Clinical Hypnotherapy. She works with warmth, depth, and curiosity, supporting clients in finding what truly makes a difference for them as individuals.
Accredited with BACP and registered to CNHC, Louise brings a strong ethical framework to her work alongside a flexible, client-centred approach. She supports people through times of uncertainty, emotional distress and change, helping them regain a sense of stability, safety and direction.
Louise has worked with people from many walks of life and diverse cultural backgrounds. This has given her a deep appreciation of how quickly life can feel overwhelming, and how isolating it can be to feel judged, unseen or alone. Her work is informed by an understanding of vulnerability and the quiet strength that can emerge when someone feels genuinely supported.Louise believes therapy is not about rushing or fixing, but about walking alongside someone at a pace that feels manageable. She offers a calm, compassionate presence and values small, meaningful steps that help clients reconnect with hope, agency and trust in themselves.
Her approach is grounded, respectful and relational, creating a space where clients can explore difficult experiences while feeling held and understood.
Jess H
CBT Therapist
Jess is a CBT therapist with several years’ experience supporting people through anxiety, depression, anger and grief. She offers a warm, relaxed and grounded therapeutic style, helping clients feel at ease while working in a focused, practical way.
Jess uses Cognitive Behavioural Therapy (CBT) to help clients understand how their thoughts, feelings, and behaviours interact, and to develop tools that support meaningful, sustainable change. She is particularly skilled at helping people who feel overwhelmed, stuck or unsure where to begin.
In her work, Jess focuses on small, manageable changes that build confidence over time. She supports clients in gently challenging unhelpful thinking patterns, creating healthier routines, and feeling more present in their day-to-day lives. Clients often describe her approach as supportive, encouraging and quietly motivating.Jess values therapy that feels collaborative and realistic, recognising that progress happens through consistency rather than pressure. She takes great care in helping clients move towards greater hope, clarity and emotional steadiness.
Outside of her clinical work, Jess re-energises by spending time outdoors, often trying to tempt her three teenage daughters to join her. She has a particular love of woodland walks and tall, towering trees.
Farah K
CBT Integrative Therapist | Individual & Couple Counselling
Farah is an integrative CBT therapist who believes that healing shouldn’t require you to choose between evidence-based practice and actually being understood as a whole human being. Fluent in both Urdu and the universal language of “have you tried just NOT overthinking it?” (spoiler: that doesn’t work), she specialises in anxiety, depression, relationship issues, and helping people set boundaries without feeling like they’ve just committed a crime.
With a background spanning everywhere from Amina Muslim Women’s Resource centre and Eastwood Carers centres to community helplines to Glasgow Central Mosque, Farah brings culturally sensitive care and an integrative approach that doesn’t fit you into a box, because let’s be honest, you’re already anxious enough without being shoved into theoretical containers. Whether you’re navigating trauma, wrestling with people-pleasing tendencies, or trying to figure out why your relationship feels like a never-ending game of emotional Jenga, Farah creates a space where you can actually breathe, laugh, and maybe even like yourself a little more.BACP registered and currently awaiting accreditation (because even therapists have to deal with bureaucracy, we feel your pain).
Lynn C
CBT Therapist
Lynn is a qualified Cognitive Behavioural Therapist (CBT) who works in an integrative way, drawing on a range of therapeutic approaches to meet each client’s individual needs. She supports clients who are navigating challenging life events or experiencing emotional distress.
Lynn is passionate about helping people make meaningful changes in their lives and considers it a privilege to work alongside clients throughout their therapeutic journey. She values therapy that is collaborative, respectful and purposeful, supporting clients to build insight, confidence and emotional resilience.
Through her clinical work, Lynn has gained experience supporting a wide range of mental health difficulties, including anxiety disorders, depression, panic disorder, low self-esteem, obsessive-compulsive difficulties, eating disorders, grief, trauma, experiences of sexual abuse and addiction.She has also worked with charities supporting adults and families affected by disability, as well as within addiction services, giving her a broad and compassionate understanding of complex life circumstances.
Robyn R
CBT Therapist | Neurodivergent Training
Robyn is a qualified CBT therapist with additional training in working with neurodivergent clients. She offers a flexible, collaborative approach, tailoring therapy to each client’s individual needs, values and goals.
Alongside Cognitive Behavioural Therapy (CBT), Robyn draws on Acceptance and Commitment Therapy (ACT) and Dialectical Behaviour Therapy (DBT) to support clients in developing greater self-understanding, emotional regulation and psychological flexibility. She places strong emphasis on creating a space that feels safe, respectful and empowering, where clients can work towards change in a way that feels meaningful to them.
Craig L
CBT Therapist
Craig works in a practical, focused way, supporting clients in breaking unhelpful cycles and developing effective coping strategies. His style is grounded and straightforward, helping people feel supported as they move purposefully towards change.
Lynne T
Integrative Therapist
Lynne is an integrative therapist with a particular interest in working with low self-esteem and relationship difficulties. She offers a supportive, thoughtful approach, helping clients explore patterns in their relationships with both others and themselves.
Lynne is passionate about encouraging people to recognise their strengths and develop a more compassionate view of themselves. She values therapy that feels affirming and empowering, supporting clients in building confidence, self-belief, and emotional clarity.
Angela C
CBT Therapist | MBACP
Angela is a fully qualified CBT therapist and an accredited member of the BACP. Following further training and clinical experience, she works using a pluralistic approach, recognising that different therapeutic methods suit different people at different stages of their lives.
Angela has extensive experience working with children, young people and adults. In 2021, she completed a Certificate in Counselling Children and Young People with the University of Strathclyde and has worked within both mainstream and Additional Support Needs (ASN) secondary school settings.
She also completed the Postgraduate Impact of Trauma course at the University of Glasgow, strengthening her trauma-informed approach. Angela supports clients experiencing a range of difficulties, including trauma, obsessive-compulsive difficulties, grief and loss, anxiety and depression.Angela is currently completing training in EMDR and is due to qualify in May 2026. She also teaches and supports counselling students, contributing to the development of future practitioners.
At the heart of Angela’s work is the therapeutic relationship. She values connection, trust and collaboration, and is particularly skilled at supporting clients during difficult or transitional periods in their lives.
Steph M
CBT Therapist
Steph works collaboratively with clients who feel overwhelmed, anxious or stuck. Her approach is supportive and structured, helping people gain clarity, challenge unhelpful thinking patterns and move forward with greater confidence.
Jen B
CBT Therapist
Jen brings a warm, approachable style to CBT, helping clients feel at ease as they work towards meaningful change. She supports people to build self-awareness and develop strategies that support long-term emotional well-being.
Linda T
CBT Therapist
Linda offers a calm, reassuring presence, supporting clients in gently exploring difficulties and developing effective coping skills. Her work focuses on building confidence, emotional balance and a sense of stability.
Catherine M
CBT Therapist
Catherine is a therapist at The Talking Rooms with several years’ experience supporting clients in a safe, confidential and non-judgemental space. She works with care and attentiveness, helping people feel supported as they explore their thoughts, feelings and experiences.
Catherine takes a holistic and integrative approach to therapy, tailoring her work to each client’s individual needs, goals and strengths. She regularly supports clients experiencing depression, anxiety, bereavement, adjustment to change, psychological trauma, including childhood abuse, relationship difficulties and work-related stress.
Her core therapeutic approaches include Cognitive Behavioural Therapy (CBT), Emotion-Focused Therapy (EFT) and Compassion-Focused Therapy (CFT). She thoughtfully integrates elements from other therapeutic models when this best supports the person she is working with.Catherine values collaborative work and believes therapy should feel both supportive and purposeful. By working together, clients are supported to gain clarity, build resilience and make meaningful changes that enhance emotional well-being and personal growth.
Elaine W
CBT Therapist
Elaine provides a steady, compassionate approach to CBT, helping clients navigate anxiety, low mood and life transitions. She values clarity, structure and creating a safe space for honest reflection.
Katie M
CBT Therapist
Katie is a qualified Cognitive Behavioural Therapist with experience supporting a wide range of clients from diverse backgrounds. Her clinical work spans NHS services, Working Healthy Services Scotland, Further Education Colleges and Wellbeing Scotland, alongside her work with private clients.
Katie has been part of The Talking Rooms team for nearly four years and values the opportunity her role provides to support people through difficult and transitional periods in their lives. She works with care and attentiveness, helping clients feel supported as they navigate emotional challenges.
She holds a BA (Hons) degree from the University of Strathclyde and a SCOTACS Diploma in CBT Counselling and Groupwork from The Centre of Therapy and Counselling Studies in Glasgow. Katie is a registered member of the BACP and engages in ongoing continuing professional development to support safe, ethical and effective practice.Katie offers a safe, confidential and supportive therapeutic space. Her work focuses on helping clients explore what is happening in the present, while also considering past experiences when this helps make sense of repeated patterns and unhelpful behaviours. Together, she supports clients to develop insight, build practical coping strategies and move towards improved emotional wellbeing.
Tracey A
CBT Therapist | BACP
Tracey is a qualified Cognitive Behavioural Therapist and an accredited member of the BACP. She offers a warm, collaborative and evidence-based approach, supporting clients to better understand their thoughts, manage difficult emotions and create meaningful change in their lives.
Tracey believes therapy works best when clients feel safe, supported and actively involved in their own growth. Her work is structured yet flexible, helping clients identify unhelpful patterns, develop practical coping strategies and build long-term emotional resilience.
Tracey trained in Cognitive Behavioural Therapy, Counselling and Groupwork at The Centre of Therapy and Counselling Studies in Glasgow, following earlier training in counselling skills through the University of Glasgow. She has worked across a range of settings, including private hospitals, private practice, community mental health services, schools and colleges.Alongside her clinical work, Tracey is an associate with a UK-leading provider delivering assessment and therapy services for solicitors, courts, local authorities and other organisations. This experience brings breadth, professionalism and strong ethical awareness to her practice.
Tracey works with young people aged 16+ and adults, supporting a wide range of emotional and psychological difficulties, including anxiety, depression, trauma, stress and burnout, relationship difficulties, bereavement and low self-esteem. Tracey has extensive experience in working with members of the armed forces as well as providing experienced cancer support to patients and family members impacted by cancer.
Therapy is tailored to each individual, with careful attention to pace, goals and personal experience.
She offers a safe, confidential space for clients to explore the difficulties that may be holding them back from living more fully. Tracey provides online and telephone therapy as part of her work with The Talking Rooms.
Outside of clinical work, Tracey enjoys walking, Pilates, cooking, travel and fitness, valuing balance and wellbeing in her own life as well as in her therapeutic work.
Zoe R
CBT Therapist
Zoe offers a gentle yet purposeful CBT approach, helping clients feel safe enough to explore challenges while working towards positive change. She values collaboration, compassion and steady progress.
Considering CBT Therapy or Counselling in Glasgow?
You do not need to reach a crisis point to benefit from therapy. Many clients say that they get a sense of relief after their first conversation. For some, it is the first opportunity to speak openly about what has been building up for a long time.
Support may help you understand patterns, gain perspective or make changes before difficulties intensify.
If you are weighing up your options, a brief conversation can offer perspective on what feels right.
Book a free 15-minute phone consultation with our CBT clinic in Glasgow and start your healing path with confidence.
Get in Touch with The Talking Rooms
If you’d like to contact us directly, you’ll find everything you need here. We have two counselling spaces, and the maps and video directions below will help you find us. Whether you’re coming along for therapy or reaching out with a question, we’re here to listen.
Private Individual
Choose this option if you’re referring yourself or someone else directly, rather than through an organisation.
Please note we operate Monday to Friday 9am-5pm and we are not classified as a crisis service. If you feel that your life or someone else’s life is in crisis, then please contact one of these leading crisis organisations.